Example summary of experience in emergency response guide

Emergency handling guidelines are never an "operational bible" that needs to be copied verbatim, but a "fault-tolerance instruction manual" to maintain the bottom line of safety - the core principles cannot be compromised, the implementation steps must be adjusted at any time according to the on-site situation, and all plan preparations must be made before the alarm sounds.

When the gas alarm went off in the fruit and vegetable store at the bottom of the community last winter, I had only been on the job for half a year and had memorized the guidelines by heart. My first reaction was to call the street emergency headquarters to report the alarm, and then follow the procedures and wait for someone from the gas company to come and turn off the valve. It happened that the staff on duty at the headquarters went to the community next door to deal with a burst water pipe that day. It took two minutes for the call to be connected. I stood at the door of the store smelling the increasingly strong smell of gas and was sweating anxiously. Brother Wang from the hardware store next to me ran over with an explosion-proof wrench. Before I could react, he turned off the outdoor gas main valve. Later, someone from the gas company said that if it were two or three minutes later, if someone passing by casually threw a cigarette butt, the consequences would be disastrous.

After this incident, I specifically talked to friends from the district emergency management bureau, and found out that the industry had actually been arguing about the use of the guidelines for a long time. Academic experts have always emphasized that "process comes first". All operations must strictly follow the steps in the guide and leave traces throughout the process. This can not only avoid unprofessional operations from expanding risks, but also maintain the safety boundaries of staff during subsequent accountability. However, most of the frontline practitioners do not agree with this statement. Everyone believes that the core of emergency response is "risk control". As long as the safety red line is not touched, it is completely possible to deal with it first and then make up for the process. When an accident occurs, taking 10 seconds more may save one less person. In fact, there is nothing wrong with either statement. If you encounter a situation where the risk boundary is blurred, such as the leakage of unknown hazardous chemicals or a fire in a high-rise building, if you rush forward rashly, you may easily lose your life. Obediently following the guidelines and waiting for a professional team to arrive is the safest choice; but if you encounter a scenario such as an initial small fire or a gas leak, where the risk is controllable and you clearly know how to deal with it, you can flexibly adjust the steps and there is no need to wait for the process.

It’s quite interesting. Last month, the district held an emergency skills competition. When our team simulated handling a store fire, we did not report to the headquarters first and then put out the fire as required by the guidelines. We first put out the open fire with a fire extinguisher and then reported it. 20 points were directly deducted for the process. In the end, we won the first prize for actual effectiveness. In their final comments, the judges said that if you actually arrive at the scene, within 30 seconds of calling to report, the fire may have spread to the warehouse next door. The guide is there to support you, not to tie your hands or feet.

Oh, by the way, I have stepped into a trap before. When I first started my job, I memorized the 30-page guide issued by the unit verbatim. When it rained, the underground garage got flooded. The first step written in the guide was to start the fixed water pump of the underground garage. As a result, that day The water pump just happened to be broken due to maintenance the week before. I stood at the garage door for five minutes and realized that I could borrow a mobile water pump from a nearby construction site. Looking back now, if the water had reached the circuit box in those five minutes, something might have happened. Later, I no longer memorized the guide. We often say in the industry that "pre-planning is half preparation and half change." I always have three things stuffed in my bag now: a mini fire mask, disposable non-slip gloves, and a business card-sized card with the location of the main water and electricity gates of all buildings in the jurisdiction. These are not written in the guide, but they are more useful than anything else in the event of an accident. Last time the electric car caught fire in the corridor, when I took out my gloves, I also found a mint candy that I hadn't eaten in the morning. I happened to give it to the child who was choking and crying, and he finally recovered.

The emergency guide that our community has revised is no longer a thick book with steps listed one, two, three and four. It has two parts: the first page contains five red lines that cannot be touched. For example, if there is a gas leak, you cannot touch any electrical switch, you must not use the elevator to evacuate, and you must not touch unknown liquids with your hands. They cannot be broken no matter what the situation. The rest are all "optional actions", such as whether there are merchants on site who understand water and electricity, whether there are professionals passing by, and whether there are usable tools. It all depends on the judgment of the people on site. We also distribute a pocket guide to merchants and residents. It folds up to the size of a bank card. There are three emergency telephone numbers printed on the front, and the five red lines on the back. The rest of the operations are all drilled into muscle memory through daily practice. Who has the time to flip through dozens of pages of the guide in the event of an accident?

Anyway, after working in this business for a long time, you will understand that no matter how familiar you are with memorizing the guide, it is better to visit the jurisdiction twice more than usual and memorize the location of each fire hydrant, the gas tank storage point of each restaurant, and the address of each elderly person living alone. The guide is dead, but the people running the scene are alive. The more preparation you make in advance, the less panic you will have when something goes wrong. This is much more useful than following the steps in the guide.